FAQ

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The item I want is out of stock. What now?

Although we try to have a stock level that will keep up with expected demand, certain item(s) that are highly popular can exceptionally run out of stock. Please note that we are not able to indicate an estimated date for the product to be back in stock.


Do you place items on backorder?

No, your items will not be placed on backorder if they are currently not available. Although we avoid advertising products that are no longer in stock, in the instance that your item has sold out, you will be contacted by our Customer Care Team to arrange a store credit or refund.


Can I place an item on hold for purchase at a later date?

We provide you with the opportunity to create your own wishlist where you can select products for future purchase. Please note that we cannot guarantee that the items will still be in stock at the time that you decide to purchase them.


Do you have a showroom or retail store where I can view your products?

Yes, we have 6 showrooms around Sydney area.


How do I know if you carry a certain brand?

We kindly ask you to type the brand name in the search bar or to search for your brand directly on the “Brands” tab.


When can I expect new products to be listed on your website?

We are constantly updating our product range so we invite you to visit our website frequently.


Do you match prices?

Price matching against our competitors is decided on a case by case basis. Simply send us a screenshot of the competitor's advertised price for the identical product. Once we receive this screenshot we can let you know whether a price match can be authorised. Please be aware of the following guidelines: The product must be at full price on the competitor’s website We do not match promotional offers or items on sale or clearance The product must be in stock and available for purchase on the competitor website We do not match discount deal online retailers We do not match shipping costs We do not match advertising errors We do not match prices from overseas competitor’s websites


The item I purchased is now on sale. Will you honour this price?

Prices on our website are subject to change at any time. We do not offer a price match on items that have gone on sale after your purchase has been made. If your order was made on the same day of a price change, we will offer a store credit for the difference in price.


You cannot provide the item I bought at a sale price? What happens next?

In the unlikely event that we cannot fulfil your order for a product on sale or promotion, we will honour the sale price if and when the item comes back into stock. Please note that if an item is already unavailable before you make the purchase, any sale price will not be honoured.


An item was on sale on your website, it’s now back to full price, can I have the sale price?

Unfortunately we cannot honour a sale or promotional price if an offer has finished. If you wish to keep up to date with our current sales and promotions, please sign up to our newsletter.


Do your prices include GST?

Yes, all prices include GST.


Are your prices in Australian Dollars (AUD)?

All pricing is in Australian dollars.


Why was my product review rejected?

We highly value your feedback on any of the products that you bought from us. However, we follow some guidelines that prevent some reviews from being posted. The following types of reviews will be rejected: Reviews for faulty or damaged items as this will be handled by our Customer Care Team and does not describe the general nature of the product. Comments on items that are incorrectly received. Reviews containing comments that do not describe the product itself but are rather a feedback on transactional issues such as the order or delivery process or how a case was handled by our Customer Care Team. Comments that are considered offensive to others. Reviews that mention our competitors. Comments that are about price, price changes, promotional offers or sale prices.


Do you offer a warranty on your products?

Products are typically guaranteed by suppliers with a warranty of at least 12 months, otherwise we provides its own guarantee. Please keep receipt of your purchase for warranty claims.


How can I provide feedback about a product?

We look forward to hearing feedback about our products. You can find section specifically designed for reviews on each product page. After the delivery of your purchase you will also receive an email asking you to review the item that you just bought. Additionally, please feel free to send us feedback via our online form.